Quality Assurance Program

Quality Assurance Program

Master Care promises to do everything we can to ensure that you are always satisfied with our service! Our Quality Assurance Program is the driving force behind why so many BC companies are choosing Master Care for all their janitorial services and office cleaning needs. We also take pride in our  building maintenance, health care facility cleaning, carpet cleaning, school cleaning, and post construction cleaning services. Here are just a few of the ways that we ensure you always receive the following professional cleaning services:

Green Cleaning Practices

  • Eco-friendly products and methods that result in a “Green Cleaning” solution and less impact on the environment
  • We use eco-friendly chemicals and cleaning solutions that are biodegradable and free of chloroflurocrabons (CFCs) and phosphates from reputable manufacturers such as Johnson-Diversey, Butchers, etc. Material Safety Data Sheets (MSDS) are available.
  • Using microfiber technology reduces waste and the need for excess chemicals.

Please visit our green cleaning services page for more information.

Training And Supervision

  • All certified and professional cleaning staff have successfully completed our required training program.
  • Qualified supervision provided when working in your office or property
  • We provide supervision nightly by a senior crew member, weekly by Master Care supervisory staff and monthly during daytime working hours with your designate.
  • We conduct surprise inspections performed by our Senior Account Manager to ensure adherence to all janitorial procedures and cleaning standards.
  • Master Care guarantees quick response time to all complaints and concerns
  • Our phones are answered live 24/7 – no answering machines!

Positive Work Environment

  • We encourage open communication among our supervisors, service associates, and senior management.
  • We have clear, written job descriptions and results expected.
  • We challenge our service associates to participate in decision making with our management team.

Professional Associations

  • We hold an A+ rating with the Better Business Bureau for our janitorial services.
  • We are participating members of the BC Contract Cleaners Association to ensure we have updated industry information.
  • We work together to ensure that all commercial cleaners abide by current industry standards.

Contact our Lower Mainland and Okanagan office cleaning company today to find out how we can fulfill your cleaning needs!

Are you in Kelowna?

Contact our Kelowna business cleaning team for a free consultation and quote with no long term contracts. We will gladly be in touch to discuss our wide selection of services suited to fit your needs. We hope to hear from you soon!
Contact our any of our locations today:
Abbotsford | Burnaby | Coquitlam | Delta | Kelowna | Langley | Maple Ridge | Nanaimo | New Westminster |Port Coquitlam | Richmond | Surrey | Victoria | Vancouver

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