Quality Assurance Program

Our Lower Mainland and Okanagan cleaners promise to do everything we can to ensure that you are always satisfied with our service! Our Quality Assurance Program is the driving force behind why so many BC companies are choosing Master Care for all their janitorial, office cleaning, building maintenance, health care facility, carpet cleaning, school cleaning, and post construction cleaning needs. These are just a few of the ways that we ensure you always receive the following professional cleaning services:

Green Cleaning Practices

  • Eco-friendly products and methods that result in a “Green Cleaning” solution and less impact on the environment
  • We use eco-friendly chemicals and cleaning solutions that are biodegradable and free of chloroflurocrabons (CFCs) and phosphates from reputable manufacturers such as Johnson-Diversey, Butchers, etc. Material Safety Data Sheets (MSDS) are available.
  • Master Care is a certified Green Housekeeping company

Please visit our green cleaning services page for more information.

Training And Supervision

  • All certified and professional Master Care service associates have successfully completed our required training program.
  • Qualified supervision provided when working in your office or property
  • We provide supervision nightly by a senior crew member, weekly by Master Care supervisory staff and monthly during daytime working hours with your designate
  • We conduct surprise inspections performed by our Senior Account Manager to ensure adherence to all janitorial procedures and cleaning standards.
  • Master Care guarantees quick response time to all complaints and concerns
  • Our phones are answered live 24/7 – no answering machines!

Positive Work Environment

  • We encourage open communication among our supervisors, service associates, and senior management
  • We have clear, written job descriptions and results expected
  • We encourage our service associates to participate in decision making with our management team

Professional Associations

  • We are participating members of the BC Contract Cleaners Association to ensure we have updated industry information.
  • We work together to ensure that all commercial cleaners abide by current industry standards




Contact our Lower Mainland and Okanagan office cleaning company today to find out how we can fulfill your cleaning needs!

Are you in Kelowna?

Contact our Kelowna business cleaning team for a free consultation and quote with no long term contracts. We will gladly be in touch to discuss our wide selection of services suited to fit your needs. We hope to hear from you soon!

Contact our any of our locations today:

Abbotsford | Burnaby | Coquitlam | Delta | Kelowna | Langley | Maple Ridge | Nanaimo | New Westminster |Port Coquitlam | Richmond | Surrey | Victoria | Vancouver

How Can We Help?

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