Your restroom cleaning habits tells your customer more than you realize. Did you know that 95% of people avoid restaurants where they have a negative restroom experience? (Cintas Corporation Study). Even the cleaning professionals believe that a positive restroom experience impacts a customer’s satisfaction. (Cleanlink) Haven’t you walked out of a restroom and thought you would not want to go in there ever again? It genuinely does impact your opinion regarding the cleanliness and attention to detail about entire business, not just the restroom.
Restroom Cleaning – Customer Perception
If you walk into a restaurant restroom and it’s dirty, smelly and or lacking in toilet paper or soap, how does that impact your feelings about the restaurant in general? A study by Harris Interactive found 88% of people who visit restaurants believe the restroom reflects on the restaurant’s overall hygiene. If they do not pay attention to the cleanliness and hygiene in the washroom, how clean and hygienic are they in the kitchen?
These restroom cleaning experiences goes beyond restaurants too. Regardless of the business or industry, if a customer has a negative experience, he or she less likely to return. Each business has to be concerned about how they present themselves to their customers. Focusing on something as simple as restroom cleaning showcases your attention to detail and your commitment to your business and customers. What may seem so small and insignificant can really impact business and keep customers away.
The 6 Steps of Restroom Cleaning
1. Collect trash and place into waste receptacle. Make sure to empty the trash cans as part of the cleaning process.
2. Fill any paper towel, toilet paper, toilet seat covers, soap and other dispensers. Test to make sure they’re working properly.
3. Clean and disinfect sinks, counters, toilets, urinals, stalls, cabinets, walls and doors. Experts recommend letting disinfectant sit on a surface for at least 10 minutes to adequately kill germs and bacteria.
4. Clean mirrors, dust and disinfect lights, vents, faucets, fans and light switches.
5. Clean your floor drain to remove odor causing bacteria that can build up in there.
6. Sweep and mop your floors. Don’t forget to put out wet floor signs before you begin in order to avoid slip and fall accidents.
Your restroom cleaning checklist should include these 6 steps so that nothing is missed and your customers and employees will feel they have a positive, hygienic restroom experience.
Restroom Cleaning Reduces Staff Turnover
The reality is your attention to restroom cleaning can have a measurable impact on a business’ productivity, absenteeism, employee turnover and even your bottom line. The right professional janitorial services can ensure that your restrooms are a clean and hygienic environment. This attention to a detail that gets overlooked by many businesses has an impact on your staff motivation. By visiting a dirty restroom, a staff member does not feel good about the business they are supposed to be help grow. They feel that they are not important. To keep your staff productivity high, make sure they feel important by giving them a clean and healthy working (and restroom) environment.
Remember, the cleanliness of your restroom reflects on your business as a whole. Your customers as well as your employees will appreciate a clean restroom. Customer satisfaction as well as happy employees will have a positive impact in many aspects of your business. Don’t overlook the need for regular professional restroom cleaning. By contacting a janitorial service like Master Care Janitorial for your restroom cleaning can only improve your business’ image.