Is it time to choose a cleaning company for your business?
Choosing the right commercial cleaning company for your business requires some careful consideration. You want to ensure you have it right the first time, before you get locked into a contract. Here are 4 tips to help you choose wisely.
1. Credibility and Reputation
Research your potential cleaning companies. Ensure your company is an active member of the business community such Chambers of Commerce and/or of industry associations such as the BC Contract Cleaners Association. Check out reviews and their social media channels to learn more about who they are and how they respond to questions or concerns. Is is OK to ask for references to check on the services provided, including quality assurance and problem solving systems. Also, check out the company on the Better Business Bureau.
2. Good Business Practices
How long has the company been in business? If the company has been in business for a long time shows sustainability. A successful legitimate company and is more likely to be in business for years to come. Permanent office support and administration are good signs you are working with a good business. They can better ensure that the sales and service teams are well supported with administrative tasks such as proper billing and invoicing. Discuss the invoicing and payment options with the accounts receivables to get to know the office staff. Also, ensure the company is licensed, bonded and insured. Accidents happen, and you don’t want to be left high and dry. A simple accidental flood could cost millions so make sure the company is insured for at least $5 million.
3. What Services Are Provided
Look for someone who can do it all with a quick phone call or email A cleaning company operating as a Full Service Provider and offering both interior and exterior cleaning can give you an all-in-one service that will save you money. Customer service is important and your company should be willing to work with you on your schedule with the quality of work you expect. All cleaning work should be customizable to the customer, not the customer to the cleaning company. Remember to ask about cleaning supplies and paper products, bathroom supplies, garbage bags and lighting so that you are never out of supplies. A good cleaning company should service and maintain all its equipment at its own costs to guarantee that your property is well serviced.
4. Hiring and Training Practices
Be aware that the cleaning team will be working in your building after hours. Inquire about hiring practices, background checks and training required for cleaning staff. Find out if the staff is Insured and Bonded and legal to work in Canada. A reputable company has great people trained and ready to work in your facility. Look for a company that provides in house training for new and existing staff to ensure quality cleaning of your facilities. Here is a handy tip – don’t use a cleaning company that provides a quotation over the phone. If they don’t come to see your premises before quoting, how would they know exactly what you need?
Who is the Right Cleaning Company for you?
The right cleaning company will believe in a high standard of customer service and will work closely with you. Open communication is essential to ensure that your property is serviced by the right people with the right tools and the right equipment. Master Care Janitorial and Facility Services Inc. is a full service, customer service driven, reputable janitorial service that will work closely with you to ensure 100% satisfaction. Contact us today for your free consultation.