At Master Care, we will not collect, use, or disclose your personal information without your consent - except as required or permitted by law. We do not and will not sell or rent your personal information to anyone for any reason . The term "personal" includes corporations as well as individuals.

Personal information you provide to us will only be used as part of our ongoing efforts to provide you with superior service and selection. We know that we earn your business and your trust with each transaction. And that is why we will take every step necessary to protect your privacy by safeguarding any personal information we collect, provide to third-party service providers and/or store during the course of doing business together.

Our mandate for protecting your privacy is to ensure that our privacy standards meet or exceed the guiding principles established in federal and provincial privacy legislation.

Master Care is responsible for personal information it holds or is under its control, including the personal information it entrusts to service providers. We have designated a person to act as our Privacy Officer, whose duties will include monitoring Master Care compliance with relevant legislation, replying to our valued customer's questions, as well as responding to requests by individuals for access to and correction for any personal information Master Care has collected on them.

We adhere to ten privacy principles to ensure your personal information is protected:

Master Care 10 Principles of Privacy Protection

Principle 1 - Accountability
Master Care is responsible for maintaining and protecting the customer information under its control. In fulfilling this mandate, Master Care has designated an individual who is accountable for the Company's compliance with the Ten Privacy Principles.

Principle 2 - Identifying Purposes
The purposes for which your information is collected, used or disclosed shall be identified before or at the time the information is collected, used or disclosed. Master Care will limit the collection and use of your information to the minimum we require to deliver superior service to you, our customer. This includes advising you about our products, services and other opportunities, and to administer our business.

Principle 3 - Consent
Your knowledge and consent (express or implied) are required for the collection, use or disclosure of your personal information except where required or permitted by law.

Principle 4 - Limiting Collection
Any personal information we collect from you is limited to those details necessary for the business transaction, as described further below, and we only collect this information using fair and lawful means.

Principle 5 - Limiting Use, Disclosure and Retention
We will only use or disclose your personal information for the purpose for which it was collected - unless you provide us with consent to do otherwise or when it is required or permitted by law. We will not retain your personal information any longer than required to fulfill the needs of why we collected the information to begin with.

Principle 6 - Accuracy
Our commitment is to maintain your personal information as accurate, complete and up-to-date as is necessary for the purpose that we collected it for in the first place.

Principle 7 - Safeguarding Customer Information
At Master Care, we are committed to protecting your personal information with safeguards appropriate to the sensitivity of that information.

Principle 8 - Openness
At Master Care, we will answer your questions about our privacy policies, procedures, and our management of your personal information in as understandable a format as possible.

Principle 9 - Customer Access
If you require details on your personal information at Master Care, please send us a written request. Upon receipt of this request, Master Care will inform you of the existence, use and disclosure of your personal information and will provide access to that information, except where the law requires or permits Master Care to deny access. We will provide you information within a reasonable time period and provide an explanation if we are unable to meet your request. Some inquiries may entail a charge, but we will provide an estimate for the amount in advance.

Principle 10 - Handling Customer Complaints and Suggestions
Our commitment is to handle questions about our privacy principles, practices or any suggestions to improve promptly. Please direct your communications to the Master Care Chief Privacy Officer at privacy@mastercare.com

Disclosure to third party service providers

In the process of meeting the needs of you, our customer and providing the services you desire, Master Care may share your information with certain third party service providers for the following purposes: to verify and validate information that you have provided to us, to provide products and services directly to you, and to address customer service issues that you may have. We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with Master Care's 10 Principles of Privacy Protection and our policy.

Examples of third party service providers would include credit card issuers and processors, credit reporting agencies, repair depots, warranty providers, certain manufacturers, suppliers of products used at your location(s), and various delivery services. If you do not wish us to provide your personal information to these service providers there may be certain situations where we may be unable to process the transaction or provide our services to you.

General

All the information you provide to us is securely maintained and is kept strictly confidential to a level appropriate to the level of sensitivity of the information. We use a variety of security measures such as restricting employee access to files, data centers, and using locked file cabinets. In addition we make use of electronic security measures such as passwords, personal ID numbers and data encryption as appropriate.

All employees sign and adhere to Master Care's Confidentiality Agreement and must conform to its privacy provisions. We subscribe to the general principle that only those employees that need to know the information in order to provide you services have access to your information.

Master Care may disclose your information as permitted or required by law: examples of this would be:

When is my information removed?

We keep your personal information on file as long as we need it to provide you with a service and to meet legal requirements. When it is no longer needed we destroy the information or render it anonymous.

Should you desire, you can contact our Chief Privacy Officer and request that we remove your information from our records. We will make every reasonable effort to honour your request, however, we may retain some information you have requested to remove to prevent fraud, collect moneys owed, resolve disputes, and to comply with federal and provincial legal requirements.

Changes to our Privacy Policy

Our business constantly changes to meet the needs of our customers and as a result our policies and procedures pertaining to privacy and security are also subject to change. We reserve the right at any time to change or modify any of our practices, policies and procedures that relate to privacy and security.

Chief Privacy Officer

Master Care has appointed a senior member of their management group to the role of Chief Privacy Officer. It is this person's role to ensure that Master Care meets our customers' expectations surrounding privacy.

If you have questions or concerns regarding Master Care Privacy Policy please contact us:

Chief Privacy Officer
Master Care
P.O.Box 189
New Westminster , BC
V3L 4Y4

Other privacy resources on the Web

The Office of the Information and Privacy Commissioner for British Columbia
www.oipcbc.org

Office of the Privacy Commissioner of Canada
www.privcom.gc.ca

How can I access my information?

You may access and verify your information and find out to whom we have disclosed it to at any time by contacting us at privacy@mastercare.com . There may be a nominal cost for this service. At the time of your request, we will need specific information from you to verify your identity before we can provide you with the requested information.

Upon receiving such a request, Master Care will:

There may be instances when we will not be able to provide you with access to all of the Personal Information that you have requested. Examples are if the information:

You may also contact our Chief Privacy Officer at any time to let us know that you do not wish to receive any further communication from us or to ask us to change your preferences regarding how we use or disclose your information.

If you have a complaint or a question for us

We are committed to setting the highest customer service standard within the retail industry. We hope you give us the opportunity to correct any situation that does not meet your expectations.

If you have any concerns about privacy, confidentiality or our policies and procedures we want to know about it. All enquiries relating to personal information will receive prompt attention and be acknowledged within 5 business days.

It's all about trust

We will continuously assess ourselves to ensure that customer privacy is respected. We will conduct our business in a manner that meets the expectations of our customers in the many communities in which we do business.

Updated January 20, 2005