About Us
YOUR TEAM
Our Promise
Our customers are our first and foremost priority. We do absolutely everything we can to ensure that you are completely satisfied.
Superior Support
Master Care customers receive 24/7 support, no matter the day, or time of day, your local Associate is dedicatedly available for you.
Environmentally Friendly
We are Canada’s premier green-minded cleaning company and a first to adopt eco-friendly cleaning products and procedures.
The principal partners of Master Care Facility Services have a combined 60 years of proven experience in the Janitorial Services, Commercial Cleaning and Building Maintenance industries. Today, Master Care is proud to provide janitorial services and disinfecting services to approximately 600 clients, consisting of over 8 million square feet of commercial space in and around Metro Vancouver, Vancouver Island, the Thompson Okanagan and Kootenay Areas of British Columbia. We also service the Tri Cities area of Ontario. Our longstanding history of providing unmatched service to our clients has led to long term business relationships for outstanding feedback and referrals. Master Care Janitorial commercial office cleaning and janitorial services is also registered and in good standing with WorkSafeBC.
CORE VALUES
We C.A.R.E.
Compassionate
We consider our customers, our staff, our families, our planet and all living things on it, in everything we do.
Accountable
We are responsible, reliable and always honour our commitments.
Respectful
We respect the rights, privacy and property of everyone while eliminating all forms of discrimination.
Ethical
Our code of ethics is simple: be honest, be fair, be caring and be strong for those that need assistance.
The Master Care Family Picnic
More than just a Cleaning Company
We are extremely proud to have so many long-standing professional cleaners on our team that have been with Master Care for stretches of time that are typically unheard of in any industry. Our customers benefit greatly from this high retention that provides a considerably high quality of service that they can depend on. We attribute this to our caring culture that sets skilled individuals up for long-term success from day one with the Master Care. We provide training, support, appreciation and competitive earnings that fosters opportunities to enjoy cleaning professionally as a career to be proud of.
Mission
To provide comprehensive commercial cleaning services to quality minded customers while adhering to our core values.
Vision
To be the premier choice for commercial janitorial cleaning services across Canada.
Always Working For You!
Master Care’s professional cleaning teams take great pride in their work and can handle any cleaning operation at your convenience. Be it daily, weekly, monthly, weekdays, weekends, day or night, Master Care is always here to meet your cleaning needs.
Familiar Peace of Mind
From the first time you connect with Master Care, you will be pleased to find that you are always communicating with the very same Associate that first provided you with a quotation for services. Rather than being passed on from one person to the next with each interaction, with that feeling of starting over each time, it’s the complete opposite with Master Care. You will have familiar peace of mind of always dealing with the very same Master Care Associate from day one and onward that is highly accessible to you and hands-on.
The Master Care Difference
Quotes are completely free and with no obligations
Receive 24/7 live customer support
No long-term service contracts
Inspections are carried out by your local Associate to ensure consistencies
Qualified, well trained and experienced professionals that are bonded, insured and supervised
Master Care Associates are hands-on, small business owners that are local to you
We are a Canadian owned and operated cleaning company of over 40 years
We look forward to hearing from you!
Awards and Affiliations
